Also, do they have a killswitch? Not sure. The client they supply is more beautiful than it is functional in SOME respects this surrounds what type of encryption you can use (I don't see options to change this) and protocol choice (Same again, OpenVPN-only I think). I have not contacted customer support yet, so can't comment on that.
Maybe the test servers have something to do with this (any explanation or help in diagnosing why would be appreciated).
I understand VPNs don't necessarily make the connection faster, since it's an extra step in the process, but it shows as a faster connection. I have tested the speeds several times, and this is very consistent. The top (AT&T) is without the VPN and the bottom (Amanah) is WITH the VPN. I'm located in California, US, and I connect to their Toronto, Canada server. It's fast considering my internet connection (Max 50mb(its)/s, average though is usually 20mb/s). My major use for a VPN is (legal) file-sharing with a group of my friends over torrents. They offer AES-256 bit encryption (I think) and OpenVPN protocol, both that are green flags for me. I tested for DNS leaks and haven't found any yet. Went with their $35 for three years of premium deal.